Return & Exchange Policy
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Shipping Policy
Overview
At TheGingerbreadPrints.com, we specialize in digital printable journal kits and paper craft projects that are delivered electronically. This policy outlines how we handle the delivery of our digital products to ensure prompt and secure access.
Digital Delivery
- Instant Access: All our products are digital and available for instant download. There are no physical items to be shipped.
- How to Download: Upon completing your purchase, you will receive an email with a download link. Click on the link to access your files immediately.
- Access from Account: Additionally, you can access your purchased digital files at any time from your account on our website. Simply log in to your account and navigate to "My Downloads."
File Format and Requirements
- File Types: We provide files in common formats such as PDF, JPEG, or PNG, which are compatible with most digital devices and suitable for various types of digital crafting.
- Software Requirements: Some files may require specific software to view or edit (e.g., Adobe Reader for PDF files or image editors for JPEG/PNG files).
Technical Support
- Assistance: If you have any problems downloading or accessing your files, please email our support team at info@thegingerbreadprints.com. We are available to help you resolve any issues quickly.
Terms of Use
- Usage: All digital products purchased are for personal use only. If you are interested in commercial use, please contact us for a commercial license.
- Copyright: Redistribution, resale, or any form of transfer of our digital files is strictly prohibited without explicit permission.
Updates and Notifications
- Product Updates: Occasionally, we may update the digital products. All purchasers of that product will receive the updated version free of charge via email.
- Notification: Please ensure your email address is up-to-date in your account settings to receive all important notifications regarding your purchases.
Contact Information
For any inquiries regarding our shipping policy or issues with your order, please contact us at info@thegingerbreadprints.com.
Thank you for choosing TheGingerbreadPrints.com for your digital crafting needs. We are committed to providing you with high-quality digital products and a smooth, efficient delivery experience.
Return &
Exchange Policy
Overview
At TheGingerbreadPrints.com, we aim to ensure complete satisfaction with your digital purchases. Given the nature of digital products, our return policy is designed to address any concerns regarding the items you purchase from us.
Return Eligibility
- Non-returnable Items: Due to the digital format of our products, items that have been downloaded cannot be returned. Once a file is downloaded, it is considered "used" and not eligible for a return or exchange.
Issues and Resolutions
- Item Not as Described: If the digital product is significantly different from the description or previews shown on our website, please contact us within 7 days of purchase. We will work with you to resolve the issue, which may include replacing the product or offering a credit for future purchases.
- Technical Problems: If you encounter technical issues such as corrupt files or incorrect file format, contact us immediately. We will either fix the issue or provide a replacement.
Contact Information
For any further inquiries or assistance with returns, refunds, or exchanges, please contact us at info@thegingerbreadprints.com.
Thank you for shopping at TheGingerbreadPrints.com. We are committed to ensuring that your experience with us is smooth and satisfying.