FAQ

What if I didn't receive an email with my download link?

Please check your spam or junk mail folder as the email might have been redirected there. If you still cannot find the email, please contact us at info@thegingerbreadprints.com, and we will resend the link.
Can I get a refund for my purchase?

Due to the digital nature of our products, items that have been downloaded are not eligible for a refund. However, if there are any issues with the product quality or if the product is not as described, please contact us to discuss a potential resolution.
What payment methods do you accept?

We accept various payment methods including major credit cards and PayPal. All payments are processed through a secure online payment system.
How do I access my digital files after purchase?

After completing your purchase, you will receive an email containing a download link. Click on this link to access your files immediately. You can also access your files anytime by logging into your account on our website and navigating to "My Downloads."
Can I use your digital products for commercial purposes?

Our standard products are for personal use only. If you are interested in using any of our digital products for commercial purposes, please contact us about obtaining a commercial license.
Who do I contact for more help?

If you need further assistance, please do not hesitate to contact us at info@thegingerbreadprints.com. We are here to help and ensure you have a great experience with our products.
Do you offer custom digital designs?

Yes, we offer custom design services. Please email us at info@thegingerbreadprints.com with your specific requirements, and we will provide you with a quote and additional information on the process.
How can I update my account information?

You can update your account information by logging into your account on our website and navigating to the account settings section.
How many times can I download the digital products I’ve purchased?

Unlimited times.
What should I do if I have trouble downloading or opening files?

Ensure that your device has the appropriate software to view the file types you've downloaded, such as Adobe Reader for PDF files or an image viewer for JPEG/PNG files. If the problem persists, please email us at info@thegingerbreadprints.com for further assistance.