Store Policy

Customer Care

Introduction

Welcome to TheGingerbreadPrints.com! We are dedicated to providing you with exceptional digital printable journal kits and paper craft projects. Our customer care policy ensures a positive and satisfying experience with each purchase.

Our Commitment

- Quality Assurance: Each product is crafted with attention to detail and quality, ensuring you receive only the best.

- Transparency: We provide clear, accurate descriptions and images of our products so you can buy with confidence.

Support

-Contact Us: For any inquiries or support, please email us at info@thegingerbreadprints.com. We respond to all queries within 24 hours.

- FAQs: Our Frequently Asked Questions section is available for immediate answers to common queries.

Ordering Process

- Secure Checkout: Our website uses SSL encryption to secure your personal and payment information.

- Order Confirmation: After your purchase, you will receive an email confirmation with your order details.

Delivery Policy

- Instant Download: All digital products are available for instant download after purchase.

- Access Your Files: You can access your purchased files through the link provided in the order confirmation email.

Refunds and Exchanges

- Customer Satisfaction: If you are not satisfied with your purchase, please contact us within 7 days of your purchase to discuss a potential refund or exchange.

- Non-returnable Items: Due to the nature of digital products, items that have been downloaded cannot be returned. However, we will work with you to address any concerns.

Feedback

- Your Opinion Matters: We love hearing from our customers. Your feedback helps us improve and continue providing the best products and service.

- Data Protection: We respect your privacy and are committed to protecting your personal data. Our privacy policy outlines how we handle and secure your information.

Updates to Our Policy

- Policy Changes: We reserve the right to modify this customer care policy at any time, so please review it frequently.

Contact Information

For further assistance, please contact us at info@thegingerbreadprints.com. We are here to help!

This policy is designed to ensure that your experience with TheGingerbreadPrints.com is seamless, enjoyable, and rewarding. Thank you for choosing us for your creative projects!

Privacy & Safety

This Privacy Policy describes how thegingerbreadprints.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

Order information

Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit/debit card numbers or PayPal details), email address, and phone number.
Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of collection: collected from you.
Disclosure for a business purpose: shared with our processor Wix and PayPal (should you choose to check out via said payment gateway).

Customer support information

Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit/debit card numbers or PayPal details), email address, and phone number.
Purpose of collection: to provide customer support.
Source of collection: collected from you.
Disclosure for a business purpose: shared with our processor Wix and PayPal (should you choose to check out via said payment gateway).

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Custom order Inquiries

Overview

At TheGingerbreadPrints.com, we love bringing your unique ideas to life! If you have a special project in mind that requires a personalized touch, our custom order service is here to help. Below is our process for handling custom order inquiries.

How to Request a Custom Order

1. Contact Us: Send us an email at info@thegingerbreadprints.com with the subject line "Custom Order Inquiry." Please provide a detailed description of what you're looking for in your custom digital print or craft project.

2. Consultation: We will reply to your email within 24 hours to set up a consultation. This may be done via email or a scheduled call to discuss your requirements in detail.

3. Quote and Approval:

- Quote: After the consultation, we will provide you with a quote based on the complexity and urgency of the project.

- Approval: If you agree to the terms and the quote, we will send you an invoice and a custom order agreement to start the work.

What You Can Customize

- Themes and Styles: Choose themes that fit your personal or gift-giving needs.

- Colors and Layouts: Specify color schemes and layout preferences.

- Text and Fonts: Include personalized text and select from our range of fonts.

Production and Delivery

- Production Time: Custom orders typically take between 3-5 days to create, depending on the complexity.

- Digital Delivery: Once completed, your custom order will be sent to you via email as a downloadable link.

Payment

- Payment Terms: Full payment is required before work begins on your custom order. We accept payments through our secure online payment system.

Changes and Cancellations

- Revisions: We offer up to two revisions on custom orders to ensure your complete satisfaction.

- Cancellations: Custom orders can be canceled within 24 hours of payment without any charge. After 24 hours, a cancellation fee may apply.

Contact Information

For any additional questions or to begin your custom order, please contact us at info@thegingerbreadprints.com.

We're excited to work with you to create something truly special!

Payment Methods

- Credit / Debit Cards
- PAYPAL