FAQ

E-Gift Card Policy

Expiration Date: Our gift cards never expire, so you can use them at your convenience. Redemption: Gift cards can be redeemed on our website during checkout. Simply enter the gift card code in the designated field. If the purchase amount exceeds the gift card balance, you can pay the remaining amount using other payment methods. Refunds and Exchanges: Gift card purchases are non-refundable. Products purchased with an e-gift card can not be exchanged. Balance Inquiry: To check your gift card balance, please contact our customer support team. Lost e-gift cards: We are not responsible for lost e-gift cards. Usage Restrictions: e-gift cards cannot be used to purchase subscriptions or other specific products as indicated on our website. Delivery: An e-gift card will be delivered to the recipient's email address. No physical card will be mailed. Contact Information: For any questions or issues with your gift card, please contact our customer support at info@thegingerbreadprints.com.
What if I didn't receive an email with my download link?

Please check your spam or junk mail folder as the email might have been redirected there. If you still cannot find the email, please contact us at info@thegingerbreadprints.com, and we will resend the link.
Can I get a refund for my purchase?

Due to the digital nature of our products, items that have been downloaded are not eligible for a refund. However, if there are any issues with the product quality or if the product is not as described, please contact us to discuss a potential resolution.
What payment methods do you accept?

We accept various payment methods including major credit cards and PayPal. All payments are processed through a secure online payment system.
How do I access my digital files after purchase?

After completing your purchase, you will receive an email containing a download link. Click on this link to access your files immediately. You can also access your files anytime within 30 days of purchase by logging into your account on our website and navigating to "My Downloads." For our Price Plan subscribers, after your purchase is completed please copy and paste the link below to your web browser. Log in and follow the steps. https://www.thegingerbreadprints.com/file-share/a249fdd8-40b4-4e74-a62c-f97b64e2a6ac The link is also included in the email automatically sent to you after completing your subscription. lease feel free to reach out if you have any questions.
Can I use your digital products for commercial purposes?

Our standard products are for personal use only. If you are interested in using any of our digital products for commercial purposes, please contact us about obtaining a commercial license.
Who do I contact for more help?

If you need further assistance, please do not hesitate to contact us at info@thegingerbreadprints.com. We are here to help and ensure you have a great experience with our products.
Do you offer custom digital designs?

Yes, we offer custom design services. Please email us at info@thegingerbreadprints.com with your specific requirements, and we will provide you with a quote and additional information on the process.
How can I update my account information?

You can update your account information by logging into your account on our website and navigating to the account settings section.
How many times can I download the digital products I’ve purchased?

Unlimited times. The download link will be active within 30 days of purchase. Please ensure to download you files within 30 days from the day you purchase.
What should I do if I have trouble downloading or opening files?

Ensure that your device has the appropriate software to view the file types you've downloaded, such as Adobe Reader for PDF files or an image viewer for JPEG/PNG files. If the problem persists, please email us at info@thegingerbreadprints.com for further assistance.